Working Group Pilot Review
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Moderated the community: We moderated the community by setting clear guidelines, actively engaging with members, and promptly addressing any violations or issues. We also promoted a positive and inclusive atmosphere by encouraging constructive discussions and promoting diversity of thought.
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Encouraged community engagement: We encouraged community engagement by fostering a welcoming and inclusive environment, creating interactive content, and actively listening and responding to community feedback.
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Responded to User Inquiries: We responded to user inquiries by providing precise and timely answers, showing empathy, and being available across multiple channels such as Discord and Telegram. We also followed up, ensured user satisfaction, and helped users with any issues they had.
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Wrote clear and accurate documentation for the protocol, including 3 articles, 4 threads, and 2 FAQs
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Fireside Chat: We also began the fireside chat on discord to engage with our users. We had four cozy fireside chats during our pilot phase.
Proposal for Working Groups S1 (Season 1 - FEB - APR 2023)
OBJECTIVE 1: Increase the number of active users
Workstream
- This will be achieved by encouraging participation by offering incentives, such as rewards or recognition, for users who contribute to the community in meaningful ways like referring new users, staking tokens, or participating in governance. Organizing contests and events.
KPIs
- Discord
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Communicator Rate:.We want to reach a communicator benchmark of 15%, and right now the rate is at 4.8%.
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Retention rate:. We want to increase our retention rate to the 20% benchmark, and right now are currently at 11.5%
- Telegram
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We want to grow our telegram posting members from 10 to 50 by the end of season 1
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We want to increase viewing members from 99 to 200 by the end of season 1
- Karma
- We want to grow our karma users to 1000 by the end of season 1, from our current count of 610. A 64.41& increase.
- Crew3
- We want to expand our crew3 user base from 13 to 50 by the end of season 1.
OBJECTIVE 2: Improve the user experience/Foster a sense of community and belonging
Workstream
- Simplifying the onboarding process and adding helpful resources, such as tutorials and FAQs, to make it easier for new users to get started, and a high level of moderation of the community.
KPIs
- Feedback and Suggestion Rate: We are hoping to reach out to our community and better understand their needs by increasing the response rate of monthly surveys by 20%.
- Suggestion Implementation Rate: We are hoping to have 20% of the suggestions we receive from the community implemented. All of the suggestions will be discussed on the forum, and at the end, the community members will vote on which ones to implement.
OBJECTIVE 3: Increase visibility and awareness of our products
Workstream
- This will be achieved through targeted marketing efforts, such as social media campaigns and content marketing. Social media campaigns through Twitter, Discord, Medium, and Telegram. Content marketing ideas include educational content (articles, videos, tutorials, FAQs), user-generated content, and case studies.
KPIs
- Social Media Engagement
- Traffic
- Reach
Team Structure & Budget
Team
- Core Team Liaison: Michael
- Working Group Lead: Mukhtar
- Currently approved contributors: - UMQ (writer/content creator), BRMB(writer/content creator), Miwa(moderator), Simon(moderator), Beami( Video content creator)
Budget
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Working Group Lead: $7,500 USD (paid in POP) for Season 1
- Approximately 80 hours per month
- $2500 USD per month paid in the POP, based on the 30-day MA of POP on the last day of the month
- The key responsibilities of the WG lead are
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Developing and executing growth and comms content strategy
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Inspiring and managing the growth and comms contributors
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Measuring and analyzing performance
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Hosting weekly fireside chat
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Moderation of the community
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Driving consistent use of established DAO operations tools and practices, including hosting weekly WG meetings, managing tasks & bounties on Dework, and keeping the Notion KPI Dashboard updated
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WG members: $4500 (paid in POP) for Season 1
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Monthly reports on all work done and the budget used will be posted on the Forum thread for this proposal
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Members will be paid using bounties
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Bounties for Participation in governance, contests, tasks, and surveys: 2000 POP for season 1